Question 1

Why MOODJA?

Accepted Answer

We are led by our four core principles. We are absolute experts on fashion and lifestyle products. We know how to provide great care to your products at every step of the process - from inbounding and storage to orders’ and returns’ processing. We offer our customers flexibility as well as tailor-made packages and know when and where we need to go an extra mile for them. With our sustainably managed warehouse, we are looking to connect with like-minded partners, whose green agenda is not just on paper. Our spacious and modern warehouse will allow you to scale up your operations easily so that you would never have to deal with another warehouse move again - we aim to create long-lasting, personal partnerships, based on trust, loyalty and reliability.

Question 2

What products and product categories can I ship with MOODJA?

Accepted Answer

At MOODJA, we originally come from the fashion industry. However, we generally ship products from the FMCG sector, except for food items or products with temperature control requirements. Moreover, we do not handle every type and size of electrical devices and oversized products. If you are still unsure whether MOODJA can assist you, please do not hesitate to contact us at any time.

Question 3

How long does it take until MOODJA is ready to ship my products?

Accepted Answer

Outsourcing your fulfillment with MOODJA is quick and easy. We will discuss your shipping needs over the phone or a video call and send you a personalized offer. The technical tasks of connecting your online shop and adding your product and shipment data to our fulfillment software usually take a maximum of 72 hours. Ultimately, it is entirely up to you how fast the shipping can be done via MOODJA.

Question 4

We are active in both B2B and B2C retail. Can MOODJA handle all our fulfillment?

Accepted Answer

We process all your orders. It doesn't matter to us whether they are direct sales to private customers or wholesale deliveries. With our easy-to-use software, you always have an overview and can view the status of your orders at any time. This way, you can easily maintain control over your inventory.

Question 5

We are selling our products on various marketplaces. How can MOODJA help us?

Accepted Answer

We're glad to hear that your products are selling well on multiple channels. However, when you use fulfillment solutions provided by different marketplaces, you risk diluting your brand integrity. Your products are shipped in packages that bear the logo of the respective marketplace, and you have little to no control over the additional marketing inserts in the package. MOODJA can help you maintain control over your brand. For example, when your customers order through Zalando or About You, we offer personalized packaging for your orders, so they will experience your brand just as they would if they were ordering products through your own online shop.

Question 6

What packaging options does MOODJA offer?

Accepted Answer

We tailor the packaging options entirely to your needs and are happy to advise you if necessary. Especially in e-commerce, packaging plays a significant role in the customer's buying experience. Where possible, we naturally prefer sustainable packaging.

EXPLORE OUR OFFERING

A modern twist on logistics: We provide smart, specialized fulfillment services that aim to deliver a uniquely boutique warehouse experience.

Your smart all-in-one fulfillment solution

Experience MOODJA's boutique warehouse concept through the power of our quick and seamless solutions.

Our partner carriers

Cooperating with the most reliable shipping providers allows you to meet your customers' expectations around speed and convenience and drive loyalty through reliable and fast delivery.

Your dashboard

Our web-based, self-programmed platform serves as a comprehensive fulfillment back-office solution, allowing you efficiently to utilize a single, trusted partner for all your omnichannel requirements. We guarantee you an exceptional, dependable, and transparent service, saving you time and energy.

Inventory management

With accurate inventory records and fast order processing, we assist you in providing faster and more reliable service to your direct and wholesale customers, leading to greater satisfaction and loyalty. MOODJA helps you enhance your business operations, lower expenses, and improve competitiveness.

Customization

Closing the loop

A seamless returns process is what helps businesses establish a positive reputation among customers and differentiate themselves from competitors. Plus: Fast processing and impeccable quality checks will help you to identify trends in returns, and ultimately optimize your inventory management.

Additional services

Easily place kitting orders to have inventory prepared to your specifactions. Or have your returned garments steamed back to perfection. Our team is happy to offer personalized support and we are always there for you when special needs arise!

Transform your performance to top speed with MOODJA

Unlock your team's potential with our boutique fulfillment services. Get quick, seamless solutions that help your brand grow faster – and brighter. Ready to go? Contact us for your individual, non-binding quote today!

Available integrations

We offer seamless and fast integration with the most popular e-commerce platforms. You can establish a multichannel presence through Plentymarkets and Tradebyte.

Alternatively, you can take advantage of our in-house developed MOODJA Shopify app, which enables you to connect to our boutique warehouse with just a click of a button.

Yes, it can be that simple!

MOODJA,

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