Why MOODJA?

We adapt our service packages to your current needs, regardless of whether you are serving private customers and/or wholesale partners. With our self-managed fulfillment boutique, we offer you unparalleled flexibility, enable steep growth curves and fulfill individual wishes.

With our sustainably managed warehouse, we are looking for contact with like-minded partners who also focus on sustainability. Our spacious and modern warehouse allows you to scale your operation so you never have to worry about moving your warehouse again. Our goal is to build strong, long-term partnerships based on trust, loyalty and reliability.

Which products and product categories can I have MOODJA store and ship?

We are experts when it comes to fashion products and accessories. In addition, we are happy to support companies that are active in the household, beauty and health sectors. Foodstuffs, products with temperature control requirements, electrical appliances of all types and sizes, and oversized products are not part of our range of services. If you are still unsure whether MOODJA can support you, just contact us.

We're a small company. Can I still ship my goods with MOODJA?

That is a good question, and it ultimately depends on several factors. Overall, we are pleased to work with young, up-and-coming companies and help them grow. From a financial and sustainable perspective, however, it only makes sense for both sides to outsource your fulfillment to a 3PL partner once your shop has reached a certain monthly order volume. We are happy to offer you a brief consultation free of charge, in which we can see what and when makes the most sense for your shop in your current situation.

How long does it take until MOODJA can ship my goods?

Outsourcing your fulfillment with MOODJA is quick and easy. We will discuss your shipping requirements over the phone or via video call and send you an individual offer. The technical connection of your online shop and the entry of your product and shipping data into our fulfillment software usually takes a maximum of 72 hours. How fast shipping can be processed via MOODJA ultimately depends entirely on you.

Where is your head office?

You can find us on the outskirts of Berlin, at Leipziger Str. 20, 14612 Falkensee. From here, we deliver to all of Europe.

Can I also use MOODJA if I'm not based in Berlin?

Of course! We serve customers from all over Germany and beyond. It is your decision whether you want to store your goods in a warehouse near you or want to store them from a further distance. Both are possible and we would be happy to advise you on this. Regardless of your location, you can entrust us with full responsibility for processing your products and orders. With our web-based tool, you have full transparency about the processes in our warehouse. We would also be happy to invite you to a virtual warehouse tour or welcome you personally to our premises if you would like to get to know us better. Just contact us and see for yourself!

What packaging options does MOODJA offer?

We tailor the packaging options entirely to your needs and will be happy to advise you if necessary. Especially in e-commerce, packaging plays an important role in the customer's buying experience. Where possible, we naturally prefer sustainable packaging.

We sell our products on various marketplaces. How can MOODJA help us with that?

We're happy to hear that your products are selling well on multiple channels. However, if you use fulfillment solutions offered by various marketplaces, you risk diluting your brand integrity. Your products are sent in packages that bear the logo of the respective marketplace, and you have little to no control over the additional marketing inserts in the package. MOODJA can help you stay in control of your brand. When your customers order via Zalando or About You, for example, we offer you personalized packaging for the orders so that they experience your brand as if they were ordering products from your own online shop.

We are active in both B2B and D2C trading. Can MOODJA handle all of our fulfillment?

We process all of your orders, whether they are direct sales to private customers or wholesale deliveries. With our easy-to-use software, you always have an overview and can view the status of your orders at any time. This makes it easy for you to keep control of your inventory.

Which IT interfaces does MOODJA offer?

We offer standard IT interfaces for Shopify, WooCommerce, Plentymarkets and Tradebyte. In addition, our RESTful API provides connections to Magento and many other platforms. If you use another e-commerce system, please contact us so that we can find a suitable and cost-effective solution for you.

How do you handle fulfillment during peak periods such as Black Friday, Cyber Week or Christmas time?

We manage processing at peak times by preparing early, increasing staffing, using efficient picking strategies, and closely monitoring inventory levels to ensure timely replenishment. We also work closely with our customers to plan and coordinate their advertising activities. This enables us to meet expectations in terms of shipping times and order volumes even at peak times.